Latest News May 6, 2008: Please visit website http://www.infotech.monash.edu.au/about/news/conferences/icsssm08/Webpage/accommodation_info.htm to see the list of hotel accommodation [pdf]. Kindly book direct with your choice of hotel. Apr 2, 2008: For Proceedings of icsssm'06 in Paris and icsssm'07 in Chengdu, China have been approved and included in EI Compendex. Proceedings of icsssm'08 will be sent for audit for inclusion in EI Compendex after the conference. Mar 30, 2008: Early bird registration deadline is 15 April 2008, preferably 8 April 2008 to avoid congestion in online payment. Camera ready paper submission to cmt online system under author console and signed IEEE copyright transfer email to vincent.lee@infotech.monash.edu.au by 15 April 2008. Mar 20, 2008: For accepted papers, please fill in the IEEE Copyright Transfer Form [pdf] and send to Vincent.Lee@infotech.monash.edu.au. Mar 12, 2008: Registration is now open! You can pay your registration fee using either of following modes: A) Online mode via website http://aireys.its.monash.edu.au/it/categories.asp?cID=9 (Please enter your paper id number, title & authors in the special instruction box!!!) B) Offline mode using bank cheque or bank draft. Details are given in the registration form [doc][pdf]. Dec 1, 2007: Submission deadline extended to Dec 15,2007. Nov 15, 2007: The paper submission system is open. Register to submit your paper! Jun 1, 2007   : The call for paper is now available online [PDF]! Theme and Scope The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA, European and developed Asian countries as well as emerging economies such as China and India. The rapid growth of service activities poses many challenging issues in the design and operation requirements of service systems in order to compete for finite resources in the global marketplace. Research studies have to date revealed incompleteness and loosely coupled findings to answer 1) "what are the driving dynamics for enterprise's service systems?" and 2) "how should services be managed to optimally create timeliness value for its stakeholders?" These are multi- and inter-disciplinary unresolved issues confronting the academia and service practitioners. This conference serves as a forum for researchers, practitioners, and users to exchange new ideas, developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring physical and social sciences and innovative technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management. Melbourne, Australia Melbourne, Australia's garden city, is located in the southeastern part of mainland Australia. The city was founded by free settlers in 1835 and is often referred as Australia's "sporting and cultural capital". Melbourne is notable for its mix of Victorian and contemporary architecture, its extensive tram network and Victorian parks and gardens and its diverse, multicultural society. Monash University Monash University is Australia's largest university and ranks amongst the top universities in Australia and the world. The university boasts a total of eight campuses: six in Victoria, Australia. Monash's regional and international acclaim is respectable. It was recently ranked by The Times Higher Education Supplement (THES) at number 33 in its annual ranking of the world's top 200 universities for 2007, the 4th Australian university in the top 50. For feedback, please contact webmaster at phuasj@pmail.ntu.edu.sg, or Technical Program Chair at Vincent.Lee@infotech.monash.edu.au.