Technical Presentation Day 1 Day 2 Day 3 Day 1 (30 Jun 08, Monday) Time Paper Presentation 1 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 13:00 - 15:00 Multi-Agent based Intelligent Decision Support Theory (Chair: Daniel Berg) Special Session – Rajesh Piliani Infrastructure Service Systems, Logistic, Transportation and Integrated Supply-Chain Systems (Chair: M. Goh)   025 - Enabling the Enabler: Information Technology and the Services Sector - Norman Einspruch, Daniel Berg, Stephen Murrell 069 - Approaches to Analyze and Optimize Inventory-Controlled Service Systems using Taguchi Method .. Algorithms - M. Becker, H. Szczerbicka, H. Kim 029 - An Extended Problem of Supply Chain Contract with Options - Zhi Li, Lindu Zhao, Ruizhu Han   039 - PreQTender: Web-based Prequalification for Tender Management System in Construction Projects - N. M. M. Noor, A. I. Abdullah 073 - Design of a Supply Chain Logistics Hub for After Market Automotive Parts Distribution - C.S. Liu, A. Trappey, C. Trappey, A. Hung, A. Huang, W.T. Lee 030 - Disruption Coordination of Complicated Supply Chain Based on AWQD - Linbo Qu, Lindu Zhao, Ruizhu Han   059 - Assuring Information Quality in Web Service Composition - Ying Su, Jie Peng, Zhanming Jin 088 - Customer Relationship Management in Practice: A Case Study of Hi-Tech Company from China - Jun Wu 033 - The Collaborative Distribution Strategies in a Dual-Channel Supply Chain with Electronic and Retail Channels - Bin Dan, Xiao Jian, Mei Zhang   119 - Agent Problems in Investment Project: Evidence from China's Stock Market - Yu Guo 093 - A Case Study in the Design of Service Network for Reverse Logistics - Rajesh Piplani, Ashish Saraswat, Hafidza Binte Othman 052 - Trade Facilitation in Logistics Services -  S. L. Chua, M. Garg, M. Goh, R. De Souza   162 - Implementing Corporate Culture Fit Across Networked Enterprises: A Multiagent Co-evolution Path Approach - Khalid Al-Mutawah, Vincent Lee 094 - Capturing the Aftermarket in Engineering Organizations: Opportunities and Challenges - Stewart Johnstone 054 - Emergency Service Modes of Supply Chains with Replenishment Sources - Lindu Zhao, Sun Li   183 - Decision Support for Web-based Prequalification Tender Management System in Construction Projects - Noor Maizura Mohamad Noor   058 - The Evolving Relationships Between the State, Quality of BSS, HR, Technology, and SMEs' in Vietnam - T. Nguyen, Q. Alam, D. Prajogo, A. Duong Time Paper Presentation 2 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 15:30 - 17:30 Human Resource Management System, Social Network and Social Enterprise Systems, and Others (Chair: Pradeep Ray) Special Session – I-Hsien Ting Infrastructure Service Systems, Logistic, Transportation and Integrated Supply-Chain Systems (Chairs: Kaori Fujiwara & Akio Koide)   036 - Workforce Management in Project-oriented Shared Service Organization - Rongzeng Cao 207 - Recommendation System for IT Software Project Planning: A Hybrid Mining Approach for the Revised CBR Algorithm - Chen-Shu Wang, Heng-Li Yang 061 - A Stochastic Model for Dynamic Capacity Allocation of Container Shipping Two-Dimensional Revenue Management - Bingzhou Li   067 - The Impact of Government Policy and Land Accessibility to the Development of SMEs - Thanh Hai Nguyen, Quamrul Alam, Daniel Prajogo 208 - Weblogs for Market Research: Improving Opinion Detection Using System Fusion - Deanna Osman, John Yearwood, Peter Vamplew 063 - Service Innovation Analysis Based on the Value Chain Approach - Lifang Peng, Yanfei Zhang, Qi Li, Ruey Shin Chen   066 - Design of Education Service Quality Improvement of Airlangga University by Applying Quality Function Deployment (QFD) Model - Febriana Wurjaningrum 209 - An Investigation of Virtual Worlds Adoption: A Research Framework and Empirical Study - Guanying Hua, Dominique Haughton 064 - Profit Optimization with Coexisting Buy-Back and Wholesale-Price Contracts - Kaori Fujiwara, Akio Koide   137 - Design of a Oil Management Game Software - Balram Avittathur, Ashok Banerjee 210 - Using Text Mining to Analyze User Forums - Ronen Feldman, Moshe Fresko, Jacob Goldenberg, Oded Netzer, Lyle Ungar 097 - Research of Coupling Relation between City Logistics and Economy based on Artificial Neural Network - Fang Xie, Shouwen Ji, Yang Liu, Xinghua Huang   127 - Distributed Autonomic Management: An Approach Towards Managing Service-Centric Networks - L. Lewis, P. Ray, N. Parameswaran, G. Jakobson 211 - Review of Data Mining Clustering Techniques to Analyze Data with High Dimensionality as Applied in Gene Expression Data - Mazin Aouf 116 - Research on Cross-selling in the Express Delivery Enterprises Based on Data Mining - Jingyun Huang, Shouwen Ji, Haiyao Xie, Xiaohua Wang   117 - A Patterns-Oriented Approach to the Management of E-Business Networks and Services - Pradeep Ray, Nandan Parameswaran, Lundy Lewis 212 - Web Mining Techniques for On-line Social Networks Analysis - I-Hsien Ting 120 - Simulation of Remanufacturing in Reverse Supply Chain Based on System Dynamics - Qingli Da, Hao Sun, Hui Zhou Day 2 (1 Jul 08, Tuesday) [top] Time Paper Presentation 3 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 10:30 - 12:00 Theory and Principles of Service Sciences, and Misc. (Chair: Jian Chen) Special Session – Imed Kacem Service Governance and Customer Relationship Management (Chair: K. C. Tan)   081 - Iterative Procurement Combinatorial Auction Based on Price-Quality Bidding - He Huang, Jian Chen, Hongyan Xu 111 - Optimization Tool to Form Combinatorial Teams during Implementing Service Systems - Pierre Mouawad 048 - Using Six Sigma in New Service Development - Atarod Goudarzlou, Kay Chuan Tan   098 - The Evolution of Services Science - Seyed Hossein Siadat, Veronica Clement Buyut, Wardah Zainal Abidin 178 - A Comparison Study of Heuristics for Solving the 2D Guillotine Strip and Bin Packing Problems - Abdelghani Bekrar, Imed Kacem 056 - A Study on the Continuous Adoption Intention Model of Information Systems - Shu Chuan Wang, Yuan Shuh Li, Erin Sy, Kwoting Fang   176 - The Impact of KM on Organizational Competitive Advantage in a Confucian-Socialist Market Economy - Q. T. Nguyen, P. Neck, T. H. Nguyen 200 - Minimizing the Earliness-Tardiness Costs on a Single Machine - Imed Kacem, Maher Rebai 096 - Blog Effects on Brand Attitude and Purchase Intention - Jashen Chen, Russell Ching   076 - Closing the Loop on Product-Based Services with Condition Monitoring - Sarah Ryan, Bhavana Padakala, Xiang Wu 201 - Control of Traffic Lights in Intersection: A New Branch and Bound Approach - Mahjoub Dridi, Fei Yan, Abdellah Elmoudni 114 - Application and Model of CRM Strategy Map: An Empirical Study in China - Qingliang Meng, Nongji Zou, Guangming Zhang   032 - Economic Sector Analysis of China's 100 Largest Companies - Daniel Berg, Norman Einspruch 202 - Approach for Optimized and Dynamic Medical Emergency Management - Mahjoub Dridi 184 - Store Brand Use: Economic Benefit, Hedonic Benefit and Cost for Indonesia Retailers - Tanti Handriana Time Paper Presentation 4 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 13:00 - 15:00 Quality of Service Performance Indicators (Chair: Qiang Su) Special Session – Jian Chen Special Session – Guojun Ji   046 - A Compact Index Structure with High Data Retrieval Efficiency - Hung-Yi Lin 060 - The Multi-Period Supplementary Supply-Order System: An Inventory Game - Xiang Li, Yongjian Li, Xiaoqiang Cai, Gang Yu 037 - Study on 4PL as Coordinating and Constructing Agent for Supply Chain System - A Transaction Cost Theory Approach - Guojun Ji   047 - Critical Factors for the Effectiveness of Clinical Pathway in Improving Care Outcomes - Jinghua Shi, Qiang Su, Zhongsheng Zhao 189 - Research Model on E-Commerce Systems Performance Measures - Jinghua Huang 038 - Service Value Delivery System Based on Time-Based Competition - Guojun Ji   050 - A Comprehensive Framework for Measuring Service Quality Perceptions of Patients - P. Panchapakesan, P. S. , R. Chandrasekharan 190 - The Market Structure of the Video Game Industry: A Platform Perspective - Sizhu Tan, Ming Li 150 - Bonded Logistics Park and Neighboring Bonded Zone Development Mode and Game Analysis - Guojun Ji, Yi He, Aihua Liu   051 - Case Study Analysis of Six Sigma in Singapore Service Organizations - Ayon Chakrabarty, Kay Chuan Tan 191 - The Learning Mechanism Design with Petri Nets for Adaptive Agent - Qing Zhou 154 - Ecological Supply Chain Based on By-Product Exchange - Guojun Ji, Ruxiu Zhang   126 - An Study on Customer Perceived Service Injustice in Chinese Hospitality Service - Xiaoyun Han, Lishan Xie 192 - Culture Differences in Electronic Marketplaces - Yan Zhu, Yan Li 155 - The Governance of Distributor in Different Supply Chains - Guojun Ji, Qiaohong Zhang   140 - Incoming Tourist's Impression on China: A Perspective of Psychic Distance - Yu Cai 193 - Real Time Decision Rule for Online Retailer on Partial Backordering - Shuo Huang, Yi Dou 156 - A Case Study on the Construction of the Auxiliary Material Order and Warehousing Management Information System - Guojun Ji, Yingzi Xiong Time Paper Presentation 5 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 15:30 - 17:30 Infrastructure Service Systems, Logistic, Transportation and Integrated Supply-Chain Systems (Chair: Yawei Liang) Special Session – Jian Chen Special Session – Guojun Ji   144 - A Case Study of the ERP System Application in the Aviation Maintenance Department of H Company - Haigang Li 194 - A New Optimal Model According to Broker's Benefit and Its Application - Yu-lin Zhang 157 - Risk Control of Book Supply Chain: A Case Study - Cunlu Zhang, Yangfan Lin   167 - Analysis and Evaluation of Capability Elements of Logistics Enterprise Based on Customer Value - Wei Jia, Mingli Zhang, Bao Wang 195 - Replenishment and Dispatch Policies with Transportation Capacity for VMI System - Hui Yu 158 - The Automated Guided Vehicle Problem in Logistics Operations - Zhaowei Miao, Guojun Ji   175 - A Model of Capacity Control with Overbooking for a Two-leg Airlines Network - Liping Xu, Jinlin Li 196 - Optimal Acquisition and Refurbishing Policies with Quality-Based Cost - Yongjian Li 159 - China's Clothing Logistics: Problems and Solutions - Guojun Ji, Zhenghui Yuan   179 - Using Extend Simulation Tool to Study the Logistic Requirements of the Standing Contingency Task Force - Yawei Liang, Laixi Li 197 - An Inventory Model for Perishable Items with Two Retailers - Jun Li 160 - Study on Supply Chain Disruption Risk Management Strategies - Guojun Ji, Caihong Zhu   182 - A Review of Literature on Enterprise Resource Planning Systems - Nasrin Rahmati, Yan Xu, Vincent Lee 198 - The Effect of Demand Uncertainty in a Price Setting Newsvendor Model - Minghui Xu, Youhua (Frank) Chen 161 - Study on Charging Model of Third-party Take-back to Mobile Phone Producer Based on Extended Producer Responsibility - Guojun Ji, Zhiduan Xu   205 - A Novel Model for Delivery of Business Services - Poh-Hean Yap, Kok-Leong Ong, Xungai Wang 023 - On the Post-Impact Evaluation of Tourism Crisis based on Background Trend Curve - Lixin Yu 131 - A Framework for IT Outsourcing Decision Process - Pei Zhang, Zhenxiang Zeng, Chunping Huang Day 3 (2 Jul 08, Wednesday) [top] Time Paper Presentation 6 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 09:00 - 10:30 Economic and Technological Issues (Chair: Norman Einspruch) Service Knowledge/Innovation Systems (Chair: Lou Freund) Service Oriented ICT and Application Tools (Chairs: Junichi Iijima & Sho Ho)   072 - A Conceptual Model for Enterprise System Evolution - Chunping Huang 022 - Analyzing High-Leverage Corporate Innovation - Daniel Berg, Norman Einspruch 128 - Event-Driven Service-Oriented Architecture - Zakir Laliwala, Sanjay Chaudhary   079 - The Formation and Evolution of Ecological Communities in Digital Creative Industry - Weihui Dai, Xuan Zhou, Yue Yu 062 - Research on Organizational Knowledge Sharing Framework based on CAS Theory - Guoling Lao, Luyuan Xiao, Qinyuan Wang, Zheng Qin 145 - Study of Application of Grid Technology in E-Commerce - Haigang Li   028 - General Service Pricing Strategies Research Based on Dynamic Stochastic Wealth Model - Yongming Cai, Wei Chen 133 - A Study of Service Innovation in Airlines Based on Experiential Services - Xinhui Ren 105 - Research on Public Service Platform for SMEs Based on Remote Consultation - Weihui Dai, Xiao Lan Zhang, Shuyi Liang   034 - Utility of Real-time Decision-making in Commercial Data Stream Mining Domains - Clifton Phua, Vincent Lee, Kate Smith-Miles 138 - A Model for the Relationship Between Customer Knowledge Management and Service Innovation Capability - Hongqi Zhang, Ruoyu Lu 040 - Measuring Function Points from VDM-SL Specifications - Tomoko Miyawaki, Junichi Iijima, Sho Ho   043 - Electronic Identification, Personal Privacy and Security in the Services Sector - Stephen Murrell, Norman Einspruch 146 - Study of a New Product Development Model Integrating Process with Knowledge in the Circumstance of Internet - Haigang Li 041 - Situation-Driven Processes for Semantic Web Services - Stefan Dietze, John Domingue, Alessio Gugliotta Time Paper Presentation 7 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 10:30 - 12:30 Quality of Service Performance Indicators, and Misc. (Chair: Pingali Venugopal) Special Session – Vincent Lee Service Oriented ICT and Application Tools (Chair: B. Chen)   109 - Dynamic Broker-based Service Selection with QoS-driven Recurrent Counter Classes - Reza Tabein, Ali Nourollah 082 - Information Risk Management in Financial Service - Xie Anshi, Shang Wei, Ding Yan 045 - The Expected Net Present Value Solution and Their CLV Comparison of Two Kinds of Markov CRM models - B. Chen, Z. Chang, Y. Li, W. Liu   110 - Broker-Based Web Service Selection Using Learning Automata - Reza Tabein, Mahdi Naser Moghadasi, Alireza Khoshkbarforoushha 124 - Review on the Development of Urban Commercial Banks in the Yangtze River Delta Area - Yibin Qi 070 - Web Services Based Workflow Architecture for RFID Applications Using Service Chains - David Sundaram, Schalk Pienaar, Selwyn Piramuthu   227 - Implementing e-CRM using Intelligent Agents on the Internet - Pingali Venugopal, Ashis Pani 135 - The Empirical Analysis of Technical Progress Efficiency and Risk in Chinese Banking - Shangxin Liu 085 - Dynamic Device and Service Discovery Extensions for WS-BPEL - Hendrik Bohn, Frank Golatowski, Dirk Timmermann   075 - An Approach to Evaluate and Enhance the Retrieval of Semantic Web Services - Stefan Schulte, Julian Eckert, Nicolas Repp, Ralf Steinmetz 148 - Research on Asset Proposal Method Based on E-commerce - Anshi Xie 102 - Integrated Change and Release Management Towards Autonomic Computing - Shanshan Chen, Hongxun Jiang   056 - A Study on the Continuous Adoption Intention Model of Information Systems - Shu Chuan Wang, Yuan Shuh Li, Erin Sy, Kwoting Fang 203 - A Strategy for Designing Direct Foreign Investment Service Platform: A Case Study of Chinese SMEs in GMS - Yingmei Gong, Youjin Gu 134 - Analysis of the EPC Period Decided Model Based on Game Theory - Yang Zhang, Miao Han, Bin Liu, Ying Sun   136 - An Application of Two-tier Cooperation Problem Solution Model in Air Traffic Service - Yifei Zhao 214 - An Empirical Study of Genetic Programming Generated Trading Rules in Computerized Stock Trading Service System - V. Lee, Y. Ong, D. Mallick 139 - Evolution of E-business Transformation Strategy: A Four Dimension Model - Qingfeng Zeng Time Paper Presentation 8 (Parallel Sessions)   Conference Hall A Conference Hall B Conference Hall C 13:30 - 15:00 Manufacturing and Operations Management System (Chair: Xiangtong Qi) Telemedicine and Health Care System (Chair: Fukuya Ishino) Web-based Marketing Services and Transaction Processing Systems (Chair: Kok-Leong Ong)   044 - Study and Implementation of hybrid scheduling algorithm on JSP - Daxin Zang 074 - Re-building a New Algorithm of the Out-patient Appointment System to Reduce Long Waiting-times: A Case Study - Yue Zhou, Jiahua Li, Fukuya Ishino 206 - Using Web 2.0 Applications to Deliver Innovative Services on the Web - Kok-Leong Ong, Nathan Jame Koris, Adam Peter Hoddinott   078 - Two-Stage Supply Chain Scheduling with an Option of Outsourcing in Stage One - Xiangtong Qi 080 - Implementation of Total Productive Maintenance in Healthcare: A Pilot Study - Rungchat Chompu-inwai 099 - The Effects of Service Brand Communication on Consumer Brand Attitudes: An Empirical Research Based on China's Insurance Brand - Qiu Wei   095 - Rapid Response with TOC Methodology - Nanfang Cui, Kaijun Leng   118 - Web-based Advertising in China: A Brief Review - Hao Duan, Shuguang Liu   132 - Coordination of Quality, Retail price, Marketing Investment and Logistic Investment Based on the Game of Quality and Price in SCM - Gao Ge   149 - The Research of Railway Transport Market Subdivision Based on Data Mining Technology - Bing Wang, Juan Chen, Ya Tian   186 - A Framework for Partner Selection Criteria in Virtual Enterprises for SMEs - Noor Azliza Che Mat, Yen Cheung, Helana Scheepers   164 - Mobile-Phone Users' Attitudes Towards Mobile Commerce & Services In The Gulf Cooperation Council Countries - N. Manochehri, Y. Salim AlHinai AlHinai