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IT Support for Students

Frequently Asked Questions

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Check out the Student FAQs below. It contains information about passwords, software and after hours access, printing, email and network access.
If you cannot find what you need, please refer to the ask.monash help system where you can type in a query or phrase, select Category=Information Technology, and browse through the online answers to many common questions.
If you still need help, please visit IT Support Service Desk (online) or call your local Helpdesk for assistance.

Passwords and Logins Q1. - I can't Login Q2. - I forgot my password Q3. - I would like to change my password Q4. - Logged into too many workstations? *More queries?* Visit the ITS Computer Accounts and Passwords website Network Access for laptops Q1. - Where on campus can I connect my laptop to the Monash network? Q2. - My laptop has a wireless LAN card. Does Monash have a wireless network available? Q3. - Where can I access wireless in Building K?	Printing Q1. - How much does it cost to print? Q2. - How do I add print credit? Q3. - How do I check my print balance? Q4. - Where can I print A3? Double-sided? Transparencies? Q5. - Where will my printout go? Q6. - How do I know where the closest printer is? Q7. - I press print from the FIT lab PC's but nothing comes out... Q8. - I printed a document and nothing came out Q9. - The printer is out of paper - who do I tell? Q10. - There is a fault with the printer - who do I tell?
After hours / Swipe Card Access Q1. - How do I apply for after hours access? Q2. - Which labs are available for after hours access ? Q3. - Am I eligible for after hours access? Q4. - My swipe card doesn't work... Q5. - How long before my access is approved ? Q6. - How long is my access valid? Hardware Q1. - Can I attach external peripherals to PC's?	Software Q1. - Where can I obtain virus protection software? Q2. - I can not see the applications that I normally use. Where are they? Q3. - I am trying to run an application but it is not working. What can I do? Q4. - Am I allowed to install software? Q5. - The PC I am using does not have the software that I need. Where can I find out what software is available in each lab? Q6. - Can I borrow the software (Office XP, Oracle, Macro Media, Linux, Photoshop) from here (K.105)?
Email access Internet Quotas	Modem access Q1. - Does Monash offer modem access? Q2. - How do I apply for modem access ? Q3. - How do I set up my computer for modem access? Q4. - What are the quotas for modem access? Q5. - What are the modem dial up numbers?
Internal phones Q1. - Where is the nearest Internal Phone? WebCT and MUSO Q1. - Where do I go for WebCT/MUSO problems?	Autotellers Q1. - What is an Autoteller? Q2. - How do I use the Autoteller? Q3. - Where are the Autotellers located? Q4. - What currency do they accept? Q5. - Do they give change? Q6. - I didn't get a receipt for my print credit or my 24hour registration. What happened? Q7. - There is a fault with the AutoTeller. Who do I tell? Q8. - Where do I go to add money to my printing account if the Autoteller in Building K is not working?