IT Support - Students - FAQs

Swipe Card Access/After Hours Access

Q1. How do I apply for after hours access to the computer labs?
Q2. Which labs are available after hours?
Q3. Am  I eligible for after hours access?
Q4. My swipe card doesn't work...
Q5. How long do I have to wait before my access is approved?
Q6. How long is my access valid?

Q1. How do I apply for after hours access to the computer labs?

Please visit our Lab After Hours/Swipe card  page for full details.

Q2. Which labs are available after hours?

Please visit our Swipe Card Access page for full details.

Q3. Am  I eligible for after hours access?

Your eligibility depends on which lab you would like access to. 

ITS labs permit all students to register for after hours access. 

Please visit our Swipe Card Access page for full details.

Q4. My swipe card doesn't work.

a) You have not registered your details correctly. This is a common oversight by students. Check the card issue number on your ID card. Please attempt to re-register via the  auto tellers  or  IT Support Service desk

b) You are not eligible for access to a particular lab. For example, only SIMS undergraduate students have swipe access to Studio 1 and 2 on the Caulfield campus.

c) Ensure the barcode on your Student card is facing the right direction. 

d) Try swiping your card slowly. A green light will flash if you have access.

e) Contact your nearest helpdesk only once you have attempted the above.

Q5. How long do I have to wait before my access is approved?

Approval times vary. Please allow 48 hours for your access to be approved. If you apply for access on Friday or over the weekend, your request will not begin to be processed until the following Monday.

Q6. How long is my access valid?

Please visit our Swipe Card Access page for full details.