IT Support for Students - FAQs

AutoTellers

Q1. What is an AutoTeller?
Q2. How do I use the AutoTeller?
Q3. Where are the AutoTellers located?
Q4. What currency do they accept?
Q5. Do they give change?
Q6. I didn't get a receipt for my print credit or my 24hour registration. What happened?
Q7. There is a fault with the AutoTeller. Who do I tell?
Q8. Where do I go to add money to my printing account if the ATM in Building K is not working?

Q1. What is an AutoTeller?

The Autoteller

The AutoTeller or Kiosk is similar to an ATM. It has a touch screen keyboard  and uses recorded voice messages to guide students how to use it. Students can use the AutoTellers to add print credit to their student accounts or apply for after hours access to certain computer labs. 

Click here to access the ITS website for Printing and Autotellers

Q2. How do I use the AutoTeller?

  • Press the Add Money button on the AutoTeller.
  • Next, key in your student username when prompted. Use the backspace key (B/S) if you make an error.
  • Press Search. The system will then begin searching for your account. Once found, it will prompt you to insert your money.
  • Put in the desired amount and press OK. Do not put in your money while the system is still searching.
  • Collect receipt

Q3. Where are the auto tellers located?

Caulfield =   Building T T1.25

Clayton =   Ground Floor Building 10 outside the ITS helpdesk.

Q4.What currency do they accept?

Caulfield = $1 and $2 coins, $5, $10, $20, $50 notes Australian Currency

Clayton = NO COINS, $5, $10, $20, $50 notes Australian Currency

Q5.Do they give change?

Unfortunately, the AutoTellers are not capable of issuing change. If you need change, MONSU (Monash University Student Union are able to provide students with change during normal business hours.

Q6. I didn't get a receipt for my print credit or my 24hour registration?

Please contact ITS. They are responsible for maintenance of the AutoTellers.

Q7. There is a fault with the AutoTeller. Who do I tell?

The AutoTellers are maintained by ITS (Information Technology Services). ITS are responsible for ensuring that funds are correctly deposited to your student account and that receipts for printing deposits and 24 hour access registration are generated. In the event of a technical fault please contact ITS.

Q8. Where do I go to add money to my printing account if the Autoteller in Building K is not working?

Building A ITS helpdesk at the Service Centre or Building T.125.

Find out more about Monash Campus Autoteller locations

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