IT Support for Students - FAQs

Software

Q1. Where can I obtain virus protection software?
Q2. I can not see the applications that I normally use. Where are they?
Q3. I am trying to run an application but it is not working. What can I do?
Q4. Am I allowed to install software?
Q5. The PC I am using does not have the software that I need. Where can I find out what software is available in each lab?
Q6. Can I borrow the software (Office XP, Oracle, Macro Media, Linux, Photoshop) from here (K.105)?

Q1. Where can I obtain virus protection software?

Anti virus software is available from the ITS website.

Q2. I can not see the applications that I normally use. Where are they?

Log in and double click on the NAL icon on the desktop.

Wait for about a minute or until the CD in the bottom right hand of the corner stops spinning. If you cannot find the NAL icon -

• Click on the Start Menu
• Select Run
• In the dialog box type Y:\NALEXPLD.EXE
  Click OK
  

Once it has stopped, go to the start menu again and you will see that the applications have loaded.

Q3. I am trying to run an application but it is not working. What can I do?

The application may not yet be installed. Make sure the Application is properly installed by doing the following -

• Click on the Start Menu
• Select Information Technology Applications
• Select Your Department or the department under which the application is to be run
• Select Install Applications
• Click on the Applications name (it should have (Install) after it) The machine will verify whether the application is on the machine - if not, it will install it.
• Re attempt to access the application through the Start Menu.

Q4.Am I allowed to install software?

The only software students are permitted to install is through NAL. No other software should be loaded onto any PC.

Q5.The PC I am using does not have the software that I need. Where can I find out what software is available in each lab?

Please visit our software page for information regarding what software is available in each lab.

Q6. Can I borrow the software (Microsoft Office, Oracle, Macro Media, Linux, Photoshop) through the service desk?

We do not loan out software such as the above due to licensing policies.

Any FIT student undertaking a unit which incorporates the following products as part of the teaching requirement can borrow the following software:

• VS .NET 2003 with msdn libraries
• MS SQL Server 2000
• MS Windows CE .NET
• MS Windows XP
• MS Project 2003
• MS Visio 2003