IT Support

For Students

For Staff

IT Service requests

For any IT related service requests, please use the Online Service Desk

To query an existing request: call extension 32222

The Online Service Desk is the preferred method of contact however you can also report an IT issue or request a service by emailing: .

ITS interruptions to service notices

  • RESOLUTION: Staff Email 20090107.2
    The Domino service on staff-au-cluster-2b is unavailable.  Users
attempting to connect using the Notes client will receive an
error message.

Update 16:41:

The Domino service has been restarted.
  • AMENDMENT: Library catalogue 20090106.2
    The library catalogue hardware is being swapped over from the
disaster recovery to the production database server. Users can
search for materials on the library
backup catalogue during the downtime:
http://zeppo.lib.monash.edu.au/cgi-bin/search.pl
  • Aust - Malaysia Network 20090107.1
    The path preferred path for network traffic between Monash
Malaysia and Australia as been down due to an outage in the
Malaysian Research and Education Network (MYREN).

Traffic is rerouted via commercial ISP's so interruption of
Service should be minimal but response times and latancy may be
higher.

> More service interruption logs
 
Related links
IT strategy

The Technical Services Committee is responsible for setting the IT strategy for the Faculty.

Please read their newsletters for news and announcements.

Tech Tip
Applications fail to respond from time to time. Use the task manager (Hit CTRL-ALT-DEL, select Task list). Select the frozen task and hit End Task. Use this with caution as any unsaved work will be lost.