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Monash University

FIT3099 Knowledge management - Semester 2, 2013

This unit aims to provide students with an understanding of a range of techniques for utilising personal and organisational knowledge to increase organisational efficiency. A broad range of topics will be covered relating to initiating and implementing knowledge management (KM) initiatives. The unit will focus on information systems development evolution to knowledge management. The topics to cover include KM implementation life cycle; KM systems analysis and design; Knowledge audit; Creating KM blueprint; KM development approaches; organisational and people issues in KM development, designing a KM team; KM deployment and evaluation.
At the completion of this subject, students will know about the role of personal and organisational knowledge management in addressing organisational efficiency. They will have an understanding of the methods and approaches for implementing knowledge management in the organisation. They will have developed skills in evaluating the sources and potential value of knowledge within an organisation, and have developed attitudes, which will allow them to participate confidently as a team member in the analysis and design of a knowledge management system development project.

Mode of Delivery

Caulfield (Day)

Contact Hours

1.5 hr lecture/wk, 2 hrs laboratories/wk

Workload requirements

Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:

For on-campus students, workload commitments are:

  • 1.5 hour lecture and
  • 2 hour tutorial (or laboratory) (may require reading and other preparation in advance)
  • a minimum of 2-3 hours of personal study per one hour of contact time in order to satisfy the reading and assignment expectations as well as participating in discussion forums.

Unit Relationships




Completion of 36 points at level 1 FIT units

Basic understanding of the process and techniques for systems analysis, design and implementation is assumed

Chief Examiner

Campus Lecturer


Professor Frada Burstein

Consultation hours: after the lecture, or for appointment email frada.burstein@monash.edu



Morgan Priestnall,

Consultation hours: Thursday 2pm - 3pm at H7.87

Keith De La Rue

Consultation hours: Wednesday, 4-5pm, or by appointment

Academic Overview

Learning Outcomes

At the completion of this unit students will have -A knowledge and understanding of:
  • the meanings applied to the terms knowledge and knowledge management in organisational context;
  • a range of approaches that may support knowledge management activities;
  • the concept of ownership of knowledge and the validity of knowledge processes;
  • the methods and approaches for implementing knowledge management initiative in the organisation;
  • typical steps and activities associated with implementing knowledge management initiative in the organisation; and
  • the approaches from information systems, artificial intelligence, documents and records management for representing and manipulating knowledge.
Developed attitudes which allow them to:
  • be able to effectively communicate knowledge management perspectives to associated business and professional groups.
Developed the skills to:
  • evaluate the sources and potential value of knowledge to perform the tasks within an organisation.
Demonstrated the teamwork skills necessary to:
  • work productively individually and within a team.

Unit Schedule

Week Activities Assessment
0   No formal assessment or activities are undertaken in week 0
1 Introduction: from Information to Knowledge Systems  
2 The Knowledge Management life cycle - a journey Assessment Task 3: Participation Portfolio (peer-reviewed assessment of the weekly activities) started in Week 2 and completed by Week 11
3 Business Knowledge management - guest lecture (TBC)  
4 Tools and techniques for managing knowledge  
5 Analysis and Design for KM Systems  
6 Personal knowledge management Assessment Task 2: On-line quiz becomes available
7 Analysis of knowledge resources in an organisation: knowledge audit  
8 KMS development methodologies  
9 KM System evaluation  
10 Roles and composition of KM team Assessment Task 1: Practical Assignment is due at the end of this week
11 Knowledge systems of the future Assessment Task 3: Participation Portfolio due
12 Summary and revision  
  SWOT VAC No formal assessment is undertaken in SWOT VAC
  Examination period LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/

*Unit Schedule details will be maintained and communicated to you via your learning system.

Assessment Summary

Examination (3 hours): 50%; In-semester assessment: 50%

Assessment Task Value Due Date
Practical Assignment 30% Week 10
On-line quiz 10% Week 6
Participation portfolio 10% (consisting of the average of a student's best 6 participation scores) Completed by Week 11
Examination 1 50% To be advised

Teaching Approach

This teaching and learning approach provides facilitated learning, practical exploration and peer learning.

Assessment Requirements

Assessment Policy

Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)

Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/

Assessment Tasks


10% of assessment will be based on a tutorial and on-line activities portfolio.

  • Assessment task 1
    Practical Assignment
    KMS design and development for a specified context. 
    Includes a report (20%) and presentation (10%).
    Criteria for assessment:

    The level of understanding of the concept of knowledge management system will be the major criteria for assessing this assignment.

    If work is performed in a group (two people maximum), then students will have to provide a statement of contribution of each individual student to the project and assess each others performance on a set of criteria, which will be supplied by the tutor.

    Due date:
    Week 10
  • Assessment task 2
    On-line quiz
    A set of questions will be made available through Moodle on-line quiz, which will help you review the material studied over the first half of the semester. Two attempts will be allowed before the final submission.
    Criteria for assessment:

    A sample of correct answers will be provided after the submission due date

    Due date:
    Week 6
  • Assessment task 3
    Participation portfolio
    Peer-reviewed assessment of the weekly activities will be used to reward quality of participation and contribution to the tutorial and on-line activites.
    10% (consisting of the average of a student's best 6 participation scores)
    Criteria for assessment:

    See Description

    Due date:
    Completed by Week 11


  • Examination 1
    3 hours
    Type (open/closed book):
    Closed book
    Electronic devices allowed in the exam:

Learning resources

Reading list

Reading list will be available through Monash Library

Monash Library Unit Reading List

Feedback to you

Types of feedback you can expect to receive in this unit are:
  • Informal feedback on progress in labs/tutes
  • Graded assignments with comments
  • Quiz results
  • Other: peer-assessment

Extensions and penalties

Returning assignments

Assignment submission

It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz). Please note that it is your responsibility to retain copies of your assessments.

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.

Recommended text(s)

Amrit Tiwana. (2000). The knowledge management toolkit: practical techniques for building a knowledge management system. () Prentice Hall PTR. An on-line addition is available through the Monash Library.

Other Information


Graduate Attributes Policy

Student services

Monash University Library

Disability Liaison Unit

Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis.

Your feedback to Us

Previous Student Evaluations of this Unit

The feedback on the 2012 teaching of the unit was overall very positive.

The assessment methods and practical component have been significantly revised, and include peer review and a development project.

If you wish to view how previous students rated this unit, please go to

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