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Monash University

FIT3138 Real time enterprise systems - Semester 2, 2013

This unit provides both a theoretical and practical overview of real time enterprise systems. Real time enterprise systems are configurable information systems packages, implemented on-line that integrate people, technology and information processing. The three integrated processes within and across functional areas are seamlessly interconnected and almost time-lag free in an organisation. Topics include systems and technology background, ES evolution, ES lifecycle, implementation and configuration, ES and electronic commerce and ES success and failure factors. The theoretical component will be augmented by detailed case studies which focus on problems faced by real-life companies. For the practical component, laboratory exercises using a well-known enterprise system will be used to deepen student understanding.

Mode of Delivery

Clayton (Day)

Contact Hours

2 hrs lectures/wk, 2 hrs laboratories/wk

Workload requirements

Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:

For on-campus students:
Lectures: 2 hours per week
Tutorials/Lab Sessions: 2 hours per week per tutorial
and up to an additional 8 hours in some weeks for completing lab and project work, private study and revision.

Off-campus students generally do not attend lecture and tutorial sessions, however, you should plan to spend equivalent time working through the relevant resources and participating in discussion groups each week.

Unit Relationships


FIT3012, FIT3133, FIT3068


Completion of 12 points of level two units from Information Technology, Science or Engineering or equivalent.

Chief Examiner

Campus Lecturer


Susan Foster



Hamid Pousti

Taiwo Oseni

Academic Overview

Learning Outcomes

At the completion of this unit students will be able to:
  • understand the strategic and operation requirements, and characteristics of a real time enterprise;
  • describe the characteristics of a real time Enterprise system that distinguishes it from other software systems. This focus is particularly on the concept of an integrated enterprise solution;
  • explain the benefits of enterprise systems in terms of integration, world-wide flexibility, interactive processing, client-server platform, open systems, and the capacity to be configured for all business types;
  • explain the application modules and system architecture of an enterprise system;
  • describe an enterprise systems features and functionality that support business processes;
  • explain the stages of an enterprise systems implementation lifecycle;
  • describe the technical architecture and integration of enterprise systems;
  • explain the planning and implementation approaches for enterprise systems;
  • discuss the communication, people handling and team management skills required of an enterprise systems implementation manager;
  • explain implementation project team responsibilities using examples from actual business cases;
  • discuss the major factors behind the success and failure of enterprise systems implementation projects using both theoretical knowledge and actual business cases;
  • demonstrate a capacity to describe and perform navigation functions of an enterprise systems system;
  • describe system-wide concepts such as workflow, archiving, reporting, and the exchange of information between business partners and employees;
  • explain system-wide features including the customisation of organisational elements, master data, configuration and security;
  • identify and critically discuss the impact on implementation of external influences, organisational structure, and stakeholders;
  • describe four main business processes and how they integrate with each other to represent an entire enterprise;
  • explain the processes and issues involved in configuration of an enterprise system.

Unit Schedule

Week Activities Assessment
0   No formal assessment or activities are undertaken in week 0
1 Introduction to FIT3138, unit objectives, identifying the what, why and how of enterprise systems, specifically ERP systems  
2 Enterprise system implementation issues - 1 Assignment 1 handed out
3 Enterprise system implementation issues - 2  
4 Enterprise system implementation issues - 3  
5 Enterprise system implementation issues - 4  
6 Enterprise system implementation issues - 5  
7 Enterprise system implementation issues - 6  
8 Enterprise system implementation issues - 7 Assignment 1 due Monday 16 September 2013, Assignment 2 handed out
9 Enterprise system implementation issues - 8  
10 Enterprise system implementation issues - 9  
11 Enterprise system implementation issues - 10 Assignment due 2 Friday 18 October 2013
12 Current and future enterprise system trends - exam review  
  SWOT VAC No formal assessment is undertaken in SWOT VAC
  Examination period LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/

*Unit Schedule details will be maintained and communicated to you via your learning system.

Assessment Summary

Examination (2 hours) 60%; In-semester assessment 40%

Assessment Task Value Due Date
Assignment 1 - Enterprise systems implementation requirements 20% Monday 16 September 2013
Assignment 2 - Risk Management Strategy for an Enterprise System implementation 20% Friday 18 October 2013
Examination 1 60% To be advised

Teaching Approach

Lecture and tutorials or problem classes
The teaching and learning approach provides facilitated learning and practical exploration of a case study to develop real-world skills.

Assessment Requirements

Assessment Policy

Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)

Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/

Assessment Tasks


  • Assessment task 1
    Assignment 1 - Enterprise systems implementation requirements
    Students will be required to write a clearly articulated and content sound deliverable for an enterprise system project.
    Criteria for assessment:

    This assignment task will be assessed on students' ability to:

    1.  Justify the appropriate vendor and enterprise resource system for implementation as reflected in the business drivers from the real-world case study.

    2.  Develop an appropriate approach to identify the final enterprise resource system for implementation.

    3.  Identify a proposed implementation methodology.

    Due date:
    Monday 16 September 2013
  • Assessment task 2
    Assignment 2 - Risk Management Strategy for an Enterprise System implementation
    Students will be required to develop a complete risk management strategy that can be used to support and enhance a successful implementation of an enterprise system using a real world case study.
    Criteria for assessment:

    This assignment task will be assessed on students' ability to:

    1.  Identify and justify a range of  internal project risks obtained from the literature and produce a risk assessment matrix that reflects the real world case study.

    2.  Identify and describe a risk mitigation approach and create a risk mitigation matrix.

    3.  Identify and describe a risk monitoring approach and create a risk monitoring matrix.

    Due date:
    Friday 18 October 2013


  • Examination 1
    2 hours
    Type (open/closed book):
    Closed book
    Electronic devices allowed in the exam:

Learning resources

Reading list

Students will be provided with adequate reading requirements in their assignment and at the end of each lecture.

Davenport (1998).  Putting the enterprise into the enterprise system. Harvard Business Review. July-August 1998.

Hershey Business case (2000) Located at: http://www.erpwire.com/erp-articles/failure-story-in-erp-process.htm l.

Titulair, H. B., Oktamis, S., and Pinsonneault, A. (2005). Dimensions of ERP implementations and their impact on ERP Project outcomes.  Journal of Information Technology Management. Vol XVI, 1. Located at http://jitm.ubalt.edu/XVI-1/article1.pdf lhttp://www.sap.com/australia/solutions/customersuccess/index.epx.

ACC (1984). ERP implementations and their issues. Proceedings of the Australian Computer Conference, Sydney, Australian Computer Society, November Edn.

Berthold W.F. and Hingsen C.S. (1981) The Introduction of New Technology to the Workplace, Berlin: Springer-Verlag.

Bingi, P. Sharma M.K. and Godla J.K. (1999). “Critical Issues Affecting An ERP Implementation”, Information Systems Management, Vol. 16, 3, pp 7-14.

Davenport, T. H. (2000a). Mission critical:  Realising the promise of enterprise systems.  Boston:  Harvard Business School Press.

Davenport, T. H. (2000b).  The future of enterprise system-enabled organisations.  Information Systems Frontiers (special issue of The future of Enterprise Resource Planning Systems Frontiers), 2(2), 163-180.

Holland, C. and B. Light (1999). "A Critical Success Factors Model For ERP Implementation." Software, IEEE 16(3): 30-36.

Klause, H. & Roseman (2000).  What is enterprise resource planning?  Information Systems Frontiers (special issue of The Future of Enterprise Resource Planning Systems), 2 (2), pp 141-162.

Lewis, P.J. (1993a). Linking Soft Systems Methodology with Data-focused Information Systems Development, Journal of Information Systems, Vol. 3, pp. 169-186.

Nolan, & Norton Institute. (2000).  SAP Benchmarking Report 2000, KPMG Melbourne.

Queensland Health Corporate Publications:  Change management Documents: Located at http://www.health.qld.gov.au/publications/change_management/

Ross, J. W. (1999). “The ERP Revolution:  Surviving Versus Thriving, Centre for Information System Research, Sloan School of Management, MA, August 1999.

Shang, S. & Seddon, P. B. (2000). “A comprehensive framework for classifying the benefits of ERP systems” in the proceedings of the twenty third Americas Conference on Information Systems. pp 1229-1698.

Sumner, M. (2000). "Risk factors in enterprise-wide/ERP projects." Journal of Information Technology 15(4): 317 - 327.

Yang, S. and Seddon, P. (2004). “Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003”. In the proceedings of ACIS 2004, Hobart, UTAS.

Monash Library Unit Reading List

Feedback to you

Types of feedback you can expect to receive in this unit are:
  • Informal feedback on progress in labs/tutes
  • Graded assignments with comments
  • Interviews

Extensions and penalties

Returning assignments

Resubmission of assignments

Students may not resubmit any part of their assignments.

Assignment submission

It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz). Please note that it is your responsibility to retain copies of your assessments.

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.

Examination material or equipment

There is no material or equipment required for this exam.

Other Information


Graduate Attributes Policy

Student services

Monash University Library

Disability Liaison Unit

Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis.

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