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FIT5088 Information and knowledge management systems - Semester 1, 2014

This unit provides students with the skills and knowledge relating to the use of latest technologies for managing knowledge, electronic documents and records to meet the needs of individuals, work groups and organisations. The unit aims to build a general understanding of technologies for managing personal and organisational structured and unstructured information and knowledge and the methods of developing systems to handle it. Students study the business context, requirements analysis techniques and implementation issues for electronic document management, recordkeeping, content and other information and knowledge management systems.

Mode of Delivery

  • Caulfield (Day)
  • Caulfield (Off-campus)
  • Malaysia (Evening)

Workload Requirements

Minimum total expected workload equals 12 hours per week comprising:

(a.) Contact hours for on-campus students:

  • 2 hours of lectures
  • One 1.5-hour tutorial

(b.) Study schedule for off-campus students:

  • Off-campus students generally do not attend lecture and tutorial sessions, however should plan to spend equivalent time working through the relevant resources and participating in discussion groups each week.

(c.) Additional requirements (all students):

  • a minimum of 2-3 hours of personal study per one hour of contact time in order to satisfy the reading and assignment expectations.

Unit Relationships


FIT5132 or FIT9003 or equivalent

Chief Examiner

Campus Lecturer


Frada Burstein

Consultation hours: each week after lecture or by appointment


Anushia Inthiran

Consultation hours: from 3-4 PM on Tuesday



Danny Ardianto - Tutor for Wednesday class

Consultation hours: make time via email:

Keith De La Rue - Tutor for Tuesday class and Teaching Assistant

Consultation hours: after the tutorial

Frada Burstein

Consultation hours: Thursday afternoon, after the tutorial or by appointment


Anushia Inthiran

Your feedback to Us

Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through the Student Evaluation of Teaching and Units (SETU) survey. The University’s student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.

For more information on Monash’s educational strategy, see: and on student evaluations, see:

Previous Student Evaluations of this Unit

Based on the feedback from the last semester, the tutorial time was increased. Assessment task 2 has been replaced with a more practice-oriented task.

Your feedback on the content and delivery of this unit is very valuable for improving the quality of teaching.

I will run an informal mid-semester review. In addition please feel free to provide feedback throughout the semester as well as through a Monquest evaluation.

If you wish to view how previous students rated this unit, please go to

Academic Overview

Learning Outcomes

On successful completion of this unit, students should be able to:
  • explain the value of implementing electronic information and knowledge management systems in various organisational contexts;
  • form and present professionally a credible opinion about emerging technological advancements and their relevance for information and knowledge management;
  • identify and select appropriate strategic options for designing and implementing an information and knowledge management system depending on the functional, non-functional and transitional user requirements;
  • conduct requirements identification, design and deployment of information and knowledge management systems for various users groups;
  • assess and synthesise diverse information about up-to-date information and knowledge management systems market and how to use implementation strategies to maximise their strengths and minimise their weaknesses.

Unit Schedule

Week Activities Assessment
0 Induction week: please make sure you are registered for the tutorials and all other requirements of the FIT5088 unit. No formal assessment or activities are undertaken in week 0
1 Introduction: information and knowledge management technologies in a "document world" Semester starts 3 March 2014, tutorials start in Week 1, Unit Forum is open for comments/questions
2 Meeting the digital challenge: tools and techniques for information and knowledge enterprise (guest lecture) Assessment specification becomes available
3 IKMS Infrastructure Analysis and Design - people issues  
4 IKMS Infrastructure Analysis and Design - organisational issues  
5 IKMS Infrastructure Analysis and Design - information architecture issues  
6 Major processes for effective information and knowledge enterprise - create Assignment 1 due Monday 7 April 2014, by 11pm (Melbourne time)
7 Major processes for effective information and knowledge enterprise - organise Mid-semester break starts 18 April 2014
8 Major processes for effective information and knowledge enterprise- store  
9 Major processes for effective information and knowledge enterprise - share  
10 Major processes for effective information and knowledge enterprise - apply and learn Assignment 2 due Friday 16 May 2014, by 11pm (Melbourne time)
11 Developing and implementing sustainable IKM Strategy Revision Questions become available
12 How systems support delivery of the right knowledge to the right people in the right time: Summary and review Revision Questions discussed at the tutorial
  SWOT VAC No formal assessment is undertaken in SWOT VAC
  Examination period LINK to Assessment Policy:

*Unit Schedule details will be maintained and communicated to you via your learning system.

Teaching Approach

Lecture and tutorials or problem classes
  • The unit will be conducted as one two-hour lecture and one 1.5 hour tutorial per week.
  • This unit will offer access to all the material through Moodle system [].
  • Lectures for this unit are recorded and are accessible from:
Lectures will provide students with the knowledge of theories and concepts related to IKM Systems. The tutorials will give students an opportunity to discuss the application of the concepts through problem solving exercises and case studies. The on-line discussion forum will be used extensively as a channel for effective communication between teaching staff and off campus, as well as on campus students.

In addition, to provide a regular feedback, most of the weeks will include short revision quizzes (NOTE: these are not compulsory, and will have no specified credit, however, you doing a quiz will be considered favorably as part of an active participation mark).

Assessment Summary

Examination (3 hours): 50%; In-semester assessment: 50%

Assessment Task Value Due Date
Analytical Report on IKM System 20% Week 6, Monday 7 April 2014, by 11pm (Melbourne time)
Research on IKMS topic - Wiki exercise 20% Week 10, Friday 16 May 2014, by 11pm (Melbourne time)
Active participation and analysis of readings 10% Throughout the semester
Examination 1 50% To be advised

Assessment Requirements

Assessment Policy

Assessment Tasks


  • Assessment task 1
    Analytical Report on IKM System
    Feasibility study of a knowledge management system in a context.
    Criteria for assessment:

    This assignment will be assessing students for:

    1. understanding organisational contexts of technological infrastructures and emerging technological frameworks for electronic information and knowledge management (IKM) system
    2. appreciating the capabilities and limitations of various information and knowledge management  products on the market
    3. identifying and selecting appropriate strategic options for designing and implementing an information and knowledge management system; and
    4. understanding techniques for evaluating and recommending IKM systems.

    A Marking Guide for this assignment will be made available through Moodle site

    Due date:
    Week 6, Monday 7 April 2014, by 11pm (Melbourne time)
  • Assessment task 2
    Research on IKMS topic - Wiki exercise
    • To research and create a Wiki entry for a topic of a choice
    • Develop skills to integrate material from various sources, including collaborative content creation
    Criteria for assessment:

    This assignment will be assessing students for:

    1. understanding issues related to information and knowledge management (IKM) system
    2. ability to find, analyse and integrate resources related to the chosen topic/issue
    3. relate your contribution to those of others; and
    4. demoonstrate a depth of understanding of the issue in perspective.

    A Marking Guide for this assignment will be made available through Moodle site

    Due date:
    Week 10, Friday 16 May 2014, by 11pm (Melbourne time)
  • Assessment task 3
    Active participation and analysis of readings
    This mark will be allocated based on your participation in the tutorial, lecture and on-line discussion (including quizzes).

    On campus students will conduct peer-assesment for this assignment
    Criteria for assessment:
    The quality and frequency of your participation will determine the mark for this component of the assessment.
    Due date:
    Throughout the semester
    On campus students are expected to attend and participate in at least 50% of the lectures and tutorials.

    Off campus students will be assessed based on their contribution to the forum. They should attempt at least 50% of tutorial work.


  • Examination 1
    3 hours
    Type (open/closed book):
    Closed book
    Electronic devices allowed in the exam:

Learning resources

Monash Library Unit Reading List (if applicable to the unit)

Faculty of Information Technology Style Guide

Feedback to you

Examination/other end-of-semester assessment feedback may take the form of feedback classes, provision of sample answers or other group feedback after official results have been published. Please check with your lecturer on the feedback provided and take advantage of this prior to requesting individual consultations with staff. If your unit has an examination, you may request to view your examination script booklet, see

Types of feedback you can expect to receive in this unit are:

  • Informal feedback on progress in labs/tutes
  • Graded assignments with comments
  • Other: You can always seek feedback on your performance from the Tutor and the Lecturer during the semester on the individual basis, and via email.

Extensions and penalties

Returning assignments

Assignment submission

It is a University requirement ( for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz). Please note that it is your responsibility to retain copies of your assessments.

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the portal.

Required Resources

Please check with your lecturer before purchasing any Required Resources. Limited copies of prescribed texts are available for you to borrow in the library, and prescribed software is available in student labs.

  • A set of current technology systems will be made available for analysis and evaluation through the Monash KM Laboratory sponsorship.
  • Respective Monash University information systems will be used as case study context.

Recommended Resources

  • Schwartz, D.G. and Te'eni, Dov (Eds.): Encyclopedia of Knowledge Management, 2nd Edition. IGI Global 2011(available through Monash Library on-line collection).
  • Becerra-Fernandez and Sabherwal (2010) Knowledge Management Systems and Processes, M.E.Sharpe (available through Monash University on-line books collection).
  • Tiwana, A. (2002) The Knowledge Management Toolkit: Practical techniques for building knowledge management systems, 2nd Edition. Prentice-Hall International (available through Monash Library on-line collection).
  • Asprey, L.G., and M. Middleton (2003) Integrative Document and Content Management: Strategies for Exploiting Enterprise Knowledge. Hershey, PA, USA: Idea Group.

Recommended books are available at the Caulfied Library and in the bookshop.

Other Information


Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and to provide advice on how they might uphold them. You can find Monash’s Education Policies at:

Key educational policies include:

Faculty resources and policies

Important student resources including Faculty policies are located at

Graduate Attributes Policy

Student Charter

Student services

Monash University Library

Disability Liaison Unit

Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis.


Other useful references:

  • Knowledge Management Online Open Source KM - on-line repository:
  • The Knowledge Bucket (Collaborative Resource Wiki):
  • Awad, Elias M and Ghaziri, Hassan M., (2003) Knowledge Management, ISBN: 0-1303-4820-1, Pearson International.
  • Davenport, Thomas H.; Probst, Gilbert J. B (2002) Knowledge Management Case Book ISBN10: 3895781819, ISBN13: 9783895781810 : ed. 2ND: John Wiley & Sons, Inc.
  • McKemmish, S.; Piggott, M.; Reed B. and Upward, F. (2006) Archives: Recordkeeping in Society, (Wagga Wagga: Charles Sturt University Press.
  • Rao, M. (2005) Knowledge management tools and techniques : practitioners and experts evaluate KM solutions, Elsevier Butterworth-Heinemann, Amsterdam; Boston; London.