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FIT9003, FIT9006, IMS9001, BUS5021 or completion of 24 points of graduate level study

Chief Examiner

Frada Burstein

Campus Lecturer


Frada Burstein

Contact hours: each week after lecture or by appointment



Hamid Pousti - TA

Contact hours: make time via email: Hamid.Pousti@monash.edu

Ligia Ionescu

Contact hours: make time via email: Ligia.Ionescu@monash.edu

Learning Objectives

At the completion of this unit students will have knowledge and skills to:

  • understand organisational contexts of technological infrastructures and emerging technological frameworks for electronic information and knowledge management systems, including intranet and Internet environments;
  • appreciate the capabilities and limitations of many products on the information and knowledge management systems market and how to use implementation strategies to maximise their strengths and minimise their weaknesses;
  • identify and select from appropriate strategic options for designing and implementing an information and knowledge management system;
  • participate in electronic document lifespan management, involving document creation within systems and the use of documents for workgroup, organisational and social purposes, appreciating how these aspects interrelate and influence each other;
  • conduct requirements identification, design and deployment of information and knowledge management systems.

Graduate Attributes

Monash prepares its graduates to be:
  1. responsible and effective global citizens who:
    1. engage in an internationalised world
    2. exhibit cross-cultural competence
    3. demonstrate ethical values
  2. critical and creative scholars who:
    1. produce innovative solutions to problems
    2. apply research skills to a range of challenges
    3. communicate perceptively and effectively

    Assessment Summary

    Examination (3 hours): 50%; In-semester assessment: 50%

    Assessment Task Value Due Date
    Analytical Essay on IKM Systems 20% Monday, April 12, week 6, by 5pm
    Case study report 20% Monday, May 10, week 10, by 5pm
    Active participation 10% throughout the semester
    Examination 1 50% To be advised

    Teaching Approach

    Lecture and tutorials or problem classes
    • The unit will be conducted as one two-hour lecture and one one-hour tutorial per week.
    • This unit will offer access to all the material through Moodle system [http://moodle.monash.edu].
    • Lectures for this unit are recorded and are accessible from:  
    Lectures will provide students with the knowledge of theories and concepts related to IKM Systems.

    The tutorials will give students an opportunity to discuss the application of the concepts through problem
    • solving exercises and case studies.
    • The on-line discussion forum will be used extensively as a channel for efective communication between
    • teaching staff and off campus, as well as on campus students.


    Our feedback to You

    Types of feedback you can expect to receive in this unit are:
    • Informal feedback on progress in labs/tutes
    • Graded assignments with comments
    • Other: You can always seek feedback on your performance from the Tutor and the Lecturer during the semester on the individual basis, and via email.

    Your feedback to Us

    Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through SETU, Student Evaluation of Teacher and Unit. The University's student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.

    For more information on Monash's educational strategy, and on student evaluations, see:

    Previous Student Evaluations of this unit

    If you wish to view how previous students rated this unit, please go to

    Required Resources

    • A set of current technology systems will be made available for analysis and evaluation through the Monash KM Laboratory sponsorship.
    • Respective Monash University information systems will be used as case study context

    Unit Schedule

    Week Date* Activities Assessment
    0 21/02/11 Induction week: please make sure you are registered for the tutorials and all other requirements of the FIT5088 unit. No formal assessment or activities are undertaken in week 0
    1 28/02/11 Introduction: information and knowledge management in a "document world" 4 March, Semester starts
    2 07/03/11 Information Architecture for improving knowledge management landscape [aims, principles, security, privacy, governance] 11 March, Assessment specification becomes available
    3 14/03/11 Meeting the digital challenge: tools and techniques for information and knowledge enterprise 18 March
    4 21/03/11 Supporting knowledge work: Personal IKM (guest lecture - Helen Palmer) 25 March
    5 28/03/11 Dealing with information and knowledge from the beginning to the end: the start of Information Continuum: Create 1 April
    6 04/04/11 Capturing data for effective information and knowledge management: data services (guest lecture Sam Searle, Monash Data Services): Capture Assignment 1 due on 11 April, Monday, by 5pm
    7 11/04/11 Tools for dynamic information access: Organize 22 April
    8 18/04/11 IKM for collaboration and knowledge sharing in a in World 2.0: Pluralize 29 April
    Mid semester break
    9 02/05/11 Meeting information needs and expectations: user-sensitive, personalised and intelligent systems 6 May
    10 09/05/11 Building a business case for IKM infrastructure: methodologies for IKM design and implementation, functional and technical analysis for integrated IKM infrastructure Assignment 2 due on May 10, Monday, by 5pm
    11 16/05/11 Organisational information and knowledge management strategy development - Monash University case study 20 May; Revision Questions become available
    12 23/05/11 How to deliver the right knowledge to the right people in the right time: Summary and review Revision Questions become available
      30/05/11 SWOT VAC No formal assessment is undertaken in SWOT VAC

    *Please note that these dates may only apply to Australian campuses of Monash University. Off-shore students need to check the dates with their unit leader.

    Assessment Policy

    To pass a unit which includes an examination as part of the assessment a student must obtain:

    • 40% or more in the unit's examination, and
    • 40% or more in the unit's total non-examination assessment, and
    • an overall unit mark of 50% or more.

    If a student does not achieve 40% or more in the unit examination or the unit non-examination total assessment, and the total mark for the unit is greater than 50% then a mark of no greater than 49-N will be recorded for the unit

    Assessment Tasks


    • Assessment task 1
      Analytical Essay on IKM Systems
      Analysis of papers on information and knowledge management systems and case study illustration
      Criteria for assessment:
      A Marking Guide for a presentation and report will be made available through Moodle site
      Due date:
      Monday, April 12, week 6, by 5pm
    • Assessment task 2
      Case study report
      Practical analysis of the approaches and technologies used in Information Management Strategic Plan or analysis of IKMS technology.
      Criteria for assessment:

      A Marking Guide for this assignment will be made available through Moodle site

      Due date:
      Monday, May 10, week 10, by 5pm
    • Assessment task 3
      Active participation
      This mark will be allcated based on your participation in the tutorial, lecture and on-line discussion
      Criteria for assessment:
      The quality and frequency of your participation will determine the mark for this component of the assessment.
      Due date:
      throughout the semester
      On campus students are expected to attend and participate in at least 50% of the lectures and tutorials.

      Off campus students will be assessed based on their contribution to the forum. They need to attempt at least 50% of tutorial work.


    • Examination 1
      3 hours
      Type (open/closed book):
      Closed book
      Electronic devices allowed in the exam:

    Assignment submission

    Assignment coversheets are available via "Student Forms" on the Faculty website: http://www.infotech.monash.edu.au/resources/student/forms/
    You MUST submit a completed coversheet with all assignments, ensuring that the plagiarism declaration section is signed.

    Extensions and penalties

    Returning assignments


    Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University's academic standards, and to provide advice on how they might uphold them. You can find Monash's Education Policies at:

    Key educational policies include:

    Student services

    The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at www.monash.edu.au/students The Monash University Library provides a range of services and resources that enable you to save time and be more effective in your learning and research. Go to http://www.lib.monash.edu.au or the library tab in my.monash portal for more information. Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis

    Recommended Reading

    • Tiwana, A. (2002) The Knowledge Management Toolkit: Practical techniques for building knowledge management systems, 2nd ed.; Prentice-Hall International.
    • Asprey, L.G., and M. Middleton (2003) Integrative Document and Content Management: Strategies for Exploiting Enterprise Knowledge. Hershey, PA, USA: Idea Group.

    Other useful references:

    • Becerra-Fernandez, Gonzalez and Sabherwal (2004) Knowledge Management: Challenges, Solutions and Technologies, Prentice Hall.
    • Awad, Elias M and Ghaziri, Hassan M., (2003) Knowledge Management, ISBN: 0-1303-4820-1, Pearson International.
    • Davenport, Thomas H.; Probst, Gilbert J. B (2002) Knowledge Management Case Book ISBN10: 3895781819, ISBN13: 9783895781810 : ed. 2ND: John Wiley & Sons, Inc.
    • McKemmish, S.; Piggott, M.; Reed B. and Upward, F. (2006) Archives: Recordkeeping in Society, (Wagga Wagga: Charles Sturt University Press.
    • Rao, M. (2005) Knowledge management tools and techniques : practitioners and experts evaluate KM solutions, Elsevier Butterworth-Heinemann, Amsterdam; Boston; London.

    Recommended books are available at the Caulfied Library and in the bookshop.

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